1.1 The Website gr.camelotwater.com (hereinafter the “Website”) belongs to «Camelot International Health Organization», a company legally seated in Greece, 146 Leof. Syggrou Str., 27075, Athens (hereinafter the “Company” or “We”).
2. Intellectual Property Rights
2.1.1 The Website is intellectual property of the Company according to the applicable Greek Copyright law (2121/1993, as amended) as well as to international conventions signed by Greece.
2.1.2 The Company maintains exclusively any intellectual property rights on the design, source code and the entire content of the Website (including but not limited to images, texts, articles, graphics, photographs, and all other files of this Website) to the extent that they do not belong to third parties. We own intellectual property rights either directly as creator or indirectly, licensed by the respective creators.
2.1.3 It is prohibited, among other things, to copy, reproduce, modify, publish or distribute by any means content of the Website, as well as to decompile or by any means make unauthorized use of the Website’s software.
2.2 Industrial Property
2.2.1 The trademarks appearing on the Website are either registered trademarks of our Company or third parties and they are protected under the Greek and European trademark laws and under international conventions and treaties. The display of these trademarks on our Website shall under no circumstances be regarded as a license to use these trademarks without prior written permission of the Company.
2.3.1 Any infringements of intellectual property rights set out in paragraphs 2.1 and 2.2 of this Article by any means shall draw the subsequent penalties and liability foreseen by applicable law.
3. Processing of Personal Data
4. User’s obligations
4.1 The users of the Website accept and agree that they will lawfully use it. The purchase of goods and services through our online store is only permitted by users who have the legal right to conclude contracts and the capacity to perform legal acts as defined in the Greek Law. You must be eighteen (18) or over to accept these Terms.
4.2 Users accept that they will not use the Website to send, post, or otherwise transmit any content which is illegal, harmful, threatening, abusive, annoying, slanderous, defamatory, vulgar, obscene, violates someone else’s privacy or raises racial, ethnic or other discrimination.
5. Security and confidentiality
5.1 The Company wants to provide the highest level of security for payments processed through the Website by implementing all the appropriate security measures.
5.2 All information submitted by the user is confidential. The Company has implemented all necessary measures to process users’ information only to the extent that it is necessary within the context of the provided services.
6. Purchase of products
6.1 You can “add to cart” the products you want to purchase. When you want to conclude the order, you have to fill the requested billing details, select payment method, and then you are able submit you order by clicking “Place order”.
6.2 By placing your order, you receive an automated e-mail confirming receipt of the order and reporting the order’s details at the email address indicated.
7. Account Registration
7.1 Our Website offers account registration. To register for an account, you have to submit a valid e-mail address. We send you an automated email with your password at the address indicated. By using this password, you will be able to login in the future as a user.
7.2 You are personally and solely liable for all actions and transactions taking place via your account. You have the obligation to log-out properly after the end of each use of the Website’s services and to keep your password secret. You also have the obligation to immediately inform the Company in case you become aware of any unauthorized use of your account or any possible security violation. The Company is not liable for any damage caused to users who fail to comply with the present condition.
7.3 If you wish to delete your account, please contact us at 2119557550
8. Contract information – Pricing
8.1 We provide you with clear, correct and understandable information about the products and services before you conclude the transaction, such as the main characteristics, the total price inclusive of VAT and all additional charges. The Company reserves the right to adjust the prices of products and services at its own discretion. If we change the price of a product or service, the new price does not have a retroactive effect for previous orders before the price change. The price available at the moment of the order applies.
8.2 Although we make every possible effort to accurately list the items and prices we dispose in our online store, we cannot exclude the possibility of typos or technical errors in prices and features of the products.
9. Payment methods
9.1 You can use any of the following payment methods:
(a) Direct Bank Transfer
Please use your Order ID as the payment reference. Your order will be pending until full payment.
(b) Payment by credit/debit card
We accept the following cards: Visa, Debit, American Express, Master Card ή Diners. The Company does not keep or store your credit card details for reasons of maximum security. Thus, you need to re-enter your card information in every purchase you make.
(c) Paypal payment
By choosing “Paypal” as a payment method, you will be redirected to Paypal’s website to complete the payment.
(d) Cash on delivery
By choosing this payment method, you pay our authorized employees or the Courier Service. When the delivery is carried out by the Courier Service, there will be additional cost depending on the weight of the products. When our authorized employees deliver the products, there is no additional cost.
10. Delivery of products – Shipment costs
10.1 Your orders are shipped for delivery to the address you have indicated either by our authorized employees of by the courier service “GENIKI TAXIDROMIKI”. Delivery dates are usually from Monday to Friday, except holidays, from 8:00 am to 4:00 pm. Extreme weather conditions, strikes or in any cases of force majeure may affect shipment time.
10.2 For orders within Attica, delivery is scheduled for the next working day and it costs 5 €. For orders outside Attica, delivery is scheduled within 2 working days (for difficult accessible areas, delivery is scheduled up to 3 days) and it costs between 5-12. €.
11. Cancellation and Return Policy
11.1 The return of an item is subject to the following conditions: the item is under the same condition as it was at the time of the delivery, namely not used, with its packaging, label, and receipt, or invoice.
11.2 The return of a product is possible:
a) when the product delivered is not what you ordered. In this case, the product shall be returned within 14 days of delivery and under the above-mentioned conditions, otherwise we are not obliged to proceed to a second delivery.
b) When the product has material defects, you can ask for a replacement, price reduction or a full refund.
c) When you want to exchange a product. Within 14 days of the delivery, you have the right to exchange the product you received with a product of the same price or a higher price if you wish to pay the difference. We do not exchange products purchased on sale. You shall bear the cost for any damage on the product caused during the return.
d) In case you want to cancel your order for any reason (“right of withdrawal”). You have the right to cancel and return your order within 14 days, for any reason and without a justification. This right shall expire 14 days after the day you received the item.
11.3 If you want to exercise the right of withdrawal, you have to inform us via telephone at 2119557550 or email at [email protected] and send back the item within 14 days of informing us. By a successful submission of a cancellation request, we give you a refund within 14 days of receiving your request. However, we may delay refunding you if we have not received the goods or evidence that you have returned them. Your refund includes any shipping charges you paid when you made your purchase. However, we may charge you delivery costs if you specifically requested non-standard delivery (such as express delivery). We use the same payment method that you used when you purchased the product or service. The conditions under which the return of a product is possible, which are set out in the first paragraph of this section, are also applicable in this case.
11.4 In general, you shall bear the return costs, unless you prove that the products delivered are not what you ordered or they have material defects.
12. No warranty and restriction of liability
12.1 No explicit guarantee is given that the pages, services, features, options and contents of the Website will be provided without interruption or errors, or that any errors will be corrected. Despite our efforts, there is no guarantee that the Website does not contain viruses or other harmful content.
12.2 The Company cannot provide any guarantee for the availability of the products but guarantees to timely inform consumers about unavailability.
12.3 Given the nature and volume of the information on the Internet, under no circumstances, including that of negligence, shall we or our representatives be held liable for any form of loss or damage sustained by the viewer of the services, options and content of the Website, use of which he/she makes entirely and solely at his/her own initiative and responsibility. You agree that you shall be held liable in case of any form of loss or damage caused by unlawful or non-compliant with these Terms use of the Website.
12.4 The Company shall not be held liable and is not bound by erroneous data entries to our online store.
13. Links to third Party Websites
13.1 The Website may contain links or hyperlinks to other websites, which are controlled by third parties. Under no circumstances shall we or our representatives be held liable for the content of such websites, nor for any financial or other form of loss or damage suffered by a viewer visiting such sites. Under no circumstances shall we or our representatives guarantee that these links will operate without interruption. We reserve the right to remove or add links without notice and to change the content of the Website at any time.
13.2 The user acknowledges that under no circumstances shall we or our representatives be held liable for the content of the hyperlinks the Website contains, the services/products the external sites may offer or the advertisements they may contain.
14.1 You are liable towards us and our third-party providers, for any damage caused as a result of illegal or harmful use of the Website from your side, as well as for the illicit use of the Website’s services or any use in a manner that does not comply with the present Terms.
14.2 You agree to indemnify the Company against all damages, losses, costs and expenses, including legal fees, arising out of any breach of these Terms.
15. Amendment of Terms & Conditions
15.1 The Company reserves the right to modify or renew these Terms in accordance with its own needs and in compliance with the applicable laws at any time. The Company will inform users for any modifications and changes in these terms, through its online store. However, we encourage you to occasionally visit this page to get informed about any change.
15.2 In the event of any subsequent amendment of these Terms, your use of the Website at a future date will be taken to imply your acceptance of the new Terms. It should be noted that the amendment does not have retroactive effect to already submitted orders.
16. Applicable Law and jurisdiction – Other Terms
16.1 The present Terms, and any amendment thereof, are governed and shall be construed under and in accordance with the Greek law, European Union law and international conventions to which Greece is a signatory. Any action arising out of or pertaining to these Terms may be initiated and maintained in the courts of Athens, Greece.
16.2 If any provision of the above is contrary to the law, it shall automatically cease to apply and shall be removed, without affecting in any way the validity of the other Terms.
Ιn case you have any questions regarding the present Terms or would like more information, please contact us by sending an e-mail at [email protected] or via telephone at 2119557550